FAQ

TECHPASS offers device-as-a-service rental of business desktops and laptops, plus software services: website design & build, AI chatbots, virtual landlines and lead generation, all on monthly subscriptions.

All devices arrive in like-new condition, fully configured and optimised for immediate professional use.

Yes. Every device ships with the operating system and all pre-installed applications tested, ready for immediate, out-of-the-box use.

Yes. Our standard desktop and laptop configuration includes 16GB RAM and a 512GB SSD.

It is activated with genuine activation codes and configured for immediate use.

Subscribing, renting or registering through our official channels means you have read, understood and consent to our Terms and Conditions.

A Singapore-registered company with an authorised representative who has a verifiable company email and mobile number, a registered office address, a valid delivery address and an eligible payment method accepted by TECHPASS.

A Singapore Citizen or Permanent Resident aged 18 or above, able to enter a binding contract, with a verifiable email, mobile number, valid Singapore residential and delivery address, and an eligible payment method accepted by TECHPASS.

Yes. Payment is taken at checkout, and we then verify your details. If your application doesn't pass our checks, we cancel the order and refund your payment in full.

We may carry out identity, credit and risk assessments through third parties, including credit reports from licensed Singapore bureaus.

We may report late or missed payments to credit bureaus, which could affect your credit report. We may also re-run checks during the subscription.

We collect, use and disclose your information according to our Privacy Policy and Singapore's Personal Data Protection Act (PDPA). Card payments are handled by Stripe, and we do not store card details. You can withdraw consent as set out in the policy once the fixed subscription period ends.

It starts on the day you check out and lasts for the period you chose: 12, 24 or 36 months.

No. You can order a single device or a single service.

Yes. It renews monthly unless you give 90 days' written notice before the end of the term. After the initial period, either party can end it with 90 days' notice, and devices must be returned.

Plan changes need our prior written consent.

We may accept, decline or partly fulfil an order at our discretion.

The first month's fee for each device and service is charged to your card at checkout. There is no deposit.

No. The monthly price is all-inclusive, with no setup, initiation, processing, interest or delivery fees. Returns, swaps and repairs are excluded.

Your first month is charged at checkout. After that, your card is charged automatically every month on the same date.

Visa and Mastercard, credit and debit cards. Payments are processed securely by Stripe, and we never see or store your full card details.

Yes. Any change during your current term applies only from renewal.

If a monthly card payment fails, we retry it automatically and email you to update your card. Amounts still unpaid after that incur a late fee of $30 per product or service ($60 for the second and later times). We may also suspend your account, report to credit bureaus or take legal action.

Devices are dispatched through our delivery partners once payment is received and your details are verified.

We make reasonable efforts but aren't liable for delays beyond our control. If delivery is delayed by more than 30 days, you can cancel for a full refund.

You have 7 days from receiving your order to return devices in original, sealed, unopened packaging with all accessories.

Opened or unsealed returns carry a $60 re-packing fee.

Fixed terms need 90 days' notice and an early cancellation fee equal to the remaining monthly payments for the rest of the term.

The remaining balance of your subscription term.

Devices: after settling the balance, return the hardware in good working condition within 7 days.

Software services: after settling the balance, the service is switched off.

Example: a 12-month subscription at $100 per month ended after 6 months means a final payment of $600.

No. Outright purchase is not available under the subscription model.

Contact us for logistics and the return address. Return within 7 days of expiry or termination, in original condition with packaging and accessories. Back up your data, erase personal information, disable security features and log out of all accounts first.

Good working order, with personal information removed and accounts logged out. Normal wear and tear and cosmetic marks are acceptable.

Every returned device goes through permanent data erasure using professional third-party software. Data cannot be recovered once we receive the device.

Missing packaging or accessories: $60 per item. Data not erased or security not disabled: $320 reset fee. If the device can't be restored without your login, monthly billing continues.

Non-return charges apply: the device value set by TECHPASS, less 80% of the subscription fees paid, plus any early cancellation charge.

Example: a 12-month subscription at $100 per month ended after 6 months, device valued at $3,000: early cancellation fee $600; non-return fee $3,000 − (80% of $600) = $2,520; total due $3,120.

The non-return charge applies (device value less 80% of the subscription fees paid), without the early cancellation charge.

Report it within 24–48 hours with details, and a police report for loss or theft. You are liable for damage from misuse. Unauthorised repairs are not allowed.

Yes, where Singapore law requires it. Corporates may need specific policies.

TECHPASS. You have no ownership rights. We may register the serial number for loss and theft prevention.

Not without our written consent, and consent does not release you from your obligations.

Use devices carefully, for their intended purpose and within the law. No modifications, resale or illegal use. Devices are geo-fenced to Singapore and may not be used overseas.

Not without our written permission.

Yes. We may install tracking software such as MDM for recovery.

Yes. You are responsible for your own data and backups, and we are not liable for data loss, corruption or unauthorised access. We strongly recommend regular independent backups.

We may end the subscription, suspend services, require immediate payment of all amounts due and recover the device.