This Privacy Policy (“Policy”) outlines how TECHPASS Pte. Ltd. (“we,” “us,” or “our”), a company incorporated under the laws of Singapore, collects, uses, discloses, and processes personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws. This Policy applies to personal data in our possession or under our control, including data processed by third parties we engage. By accessing or using our website mobile application, or services (collectively, “Services”), you acknowledge and consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Services. By using our website, you hereby consent to our Privacy Policy and agree to its terms and consent to the use of all your data in accordance with our Privacy Policy.
1) PERSONAL DATA
a) As defined in the PDPA, personal data refers to data, whether true or not, about an individual who can be identified (a) from that data alone, or (b) from that data combined with other information to which we have or are likely to have access.
2) CUSTOMER
a) An individual who (a) contacts us to inquire about our goods or services, or (b) enters into a contract with us for the supply of goods or services, including subscription-based services.
3) COLLECTION OF PERSONAL DATA
a) The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
4) TYPES OF DATA COLLECTED
a) Techpass may collect the following information including, but are not limited to: Identity and Contact Information: Name, NRIC number (where required), email address, phone number, residential address, nationality, gender, date of birth, company name, ACRA details, UEN, company bank account, company addresses. Financial Information: Credit/debit card details, bank account information, billing address, notice of assessment, audited financial statements. Usage Information: IP address, browser type, operating system, pages visited, time spent on our website, and referring website. Audio-Visual Information: Photographs or videos, where applicable. Other Information: Employment details, preferences, or any other data you voluntarily provide.
5) AUTOMATED DATA COLLECTION
a) Techpass uses cookies, web beacons, and similar technologies to collect usage data (e.g., traffic data, location data, and page interactions) to improve user experience, analyse trends, and optimize our Services. You may manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Services.
b) We collect personal data only when: You or your authorized representative voluntarily provides it after being informed of the purposes and providing consent. Collection is permitted or required by the PDPA or other applicable laws without consent (e.g., for fraud prevention).
c) If you provide personal data of other individuals (e.g., family members), you represent and warrant that you have obtained their consent for us to collect, use, and disclose their data in accordance with this Policy.
6) USE OF PERSONAL DATA
a) Techpass may use your personal data for the following purposes: Service Delivery: Fulfilling orders, processing subscriptions, and providing goods or services you request. Identity Verification: Confirming your identity for account creation or transactions. Customer Support: Responding to inquiries, complaints, feedback, or requests. Relationship Management: Managing and personalizing your experience with us. Payments: Processing payments, credit transactions, or billing. Marketing: Sending promotional materials, updates, or offers about our products, services, events, or rewards programs (subject to your consent, where required). Analytics and Improvement: Conducting research, statistical analysis, or behavioural analysis to enhance our Services, website, or mobile application. Fraud Prevention: Detecting and preventing fraud, misuse, or unauthorized activities. Compliance: Complying with applicable laws, regulations, or assisting in law enforcement or regulatory investigations. Other Purposes: Any other purposes for which you provided the data or incidental business purposes related to the above. 3.2 We may continue to use your personal data for these purposes for a reasonable period after your relationship with us ends (e.g., to enforce contractual rights).
7) DISCLOSURE OF PERSONAL DATA
a) Techpass may disclose your personal data to: Affiliates and Subsidiaries: Other companies within our group for operational purposes.
b) Service Providers: Third-party vendors, agents, or contractors (e.g., payment processors, logistics providers, or marketing agencies) who process data on our behalf.
c) Regulatory Authorities: Government or regulatory bodies where required by law or for investigations into unlawful activities.
d) Credit Reference Agencies: For credit checks, fraud prevention, or debtor tracing, where applicable.
e) Debt Collection Agencies: For debt collection, retrieval of devices
f) Business Transfers: A buyer or successor in the event of a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction.
g) We do not sell, trade, or rent your personal data to unaffiliated third parties without your consent, except as permitted or required by law.
8) PROTECTION OF PERSONAL DATA
a) Techpass implement reasonable administrative, physical, and technical measures to protect your personal data from unauthorized access, use, disclosure, or loss. including: Access controls limiting employee and third-party access to a need-to-know basis.
b) Regular security updates, including antivirus and privacy filters.
c) While Techpass strive to protect your data, no method of internet transmission or electronic storage is completely secure. Techpass cannot guarantee absolute security but are committed to continuously enhancing our security measures.
d) In the event of a data breach or cyberattack, we will take prompt action to mitigate risks and notify you and relevant authorities as required by law.
9) ACCURACY OF PERSONAL DATA
a) Techpass rely on the accuracy of the personal data you provide. To ensure your data is current, complete, and accurate, please update us via your account settings or by contacting our Data Protection Officer (DPO) at
10) RENTENTION OF PERSONAL DATA
a) Techpass retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.
b) We will cease retaining your data or anonymize it when retention is no longer necessary for legal or business purposes.
11) ACCESS AND CORRECTION OF PERSONAL DATA
a) You have the right to: Request access to the personal data we hold about you or information about how we use or disclose it. Request correction of inaccurate or incomplete personal data.
b) To make an access or correction request, contact our DPO in writing at providing Proof of identity (e.g. NRIC, passport, or other government issued ID). Details of the data you wish to access or correct.
c) Techpass may charge a reasonable fee for access requests, which we will communicate before processing. No fee will be charged for correction requests.
d) We will respond to your request within 30 days. If we cannot meet this timeline, we will inform you of the expected response time. If we cannot fulfil your request, we will provide reasons, except where not required under the PDPA.
12) WITHDRAWAL OF CONSENT
a) You may withdraw consent for the collection, use, or disclosure of your personal data for any or all purposes by submitting a written request to our DPO.
b) Techpass will process your withdrawal request within 10 business days and inform you of any consequences, such as impacts on our ability to provide Services. Withdrawal does not affect our right to process data permitted or required by law.
c) To cancel a withdrawal, contact our DPO in writing.
13) MARKETING AND OPTING OUT
a) With your consent, we may use your personal data to send marketing communications about our products, services, promotions, or events via email, SMS, WhatsApp, or other channels.
b) You may opt out of marketing communications at any time by unsubscribing to our marketing materials, updating your preference, contacting our DPO.
14) DATA PROTECTION OFFICER
a) For inquiries, feedback, complaints, or requests regarding your personal data or this Policy, contact our Data Protection Officer: Email: .
b) Please provide sufficient details (e.g., your name, account details, and nature of your request) and proof of identity to facilitate processing. We may verify your identity before actioning your request.
15) THIRD PARTY LINKS
a) Techpass services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.
16) CHANGES TO THIS POLICY
a) Techpass may update this Policy from time to time to reflect changes in legal requirements or our practices. The updated Policy will be posted on our website with the last updated date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Policy.
17) GOVERNING LAW
a) This Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the Singapore courts.